Terms

Note: This is an AI-assisted translation from Latvian. In case of discrepancies, the Latvian version prevails.

Distance Agreement

The seller of goods offered in this online store (Biedrība "Pasaules Tūre" Reg. No. 40008345302, Vestienas iela 43, Rīga LV-1035, Bank account: LV50HABA0551060828205, email: pasaulesture@gmail.com) on one side, hereinafter referred to as the Seller, and the person placing the order, hereinafter referred to as the Buyer, on the other side, enter into the following Agreement: The Seller undertakes to sell and deliver services to the Buyer in accordance with the Buyer's order.

Ordering, Delivery, and Payment Procedure

The Buyer places an order for services through this website, specifying the type and quantity of services to be purchased. The Buyer has the option to make payment for the service using the payment tools integrated into the online store (bank transfer, bank card, Apple Pay, Google Pay).

The Seller provides confirmation of the service application within 5 days from the receipt of payment for the service.

After payment is made, the buyer receives payment confirmation and service application confirmation at the specified email address.

Right of Withdrawal

The Buyer has the right to withdraw from the service within 10 calendar days from the moment of receiving the service confirmation by sending a withdrawal notice to the Seller. The Seller sends the withdrawal notice form to the Buyer by email upon the Buyer's request.

The Buyer cannot exercise the right of withdrawal if:

  • The service is less than 14 days away.
  • If the buyer cancels the service (participation in the event) less than 30 calendar days before the event, a 50% refund of the participation fee will be provided.
  • If the buyer cancels the service (participation in the event) more than 30 calendar days before the event, a 100% refund of the participation fee will be provided.

The refund is made to the bank account number specified in the email.

The Buyer receives the money within 10 business days.

Complaint Handling and Out-of-Court Dispute Resolution Procedure

Please submit complaints about product availability or quality electronically by sending them to the email address –pasaulesture@gmail.com. The complaint will be reviewed within 7 business days from the date of receipt, with a response sent to the contact address specified in the complaint.

If the complaint is deemed unfounded and you do not agree with the complaint being deemed unfounded, you have the right to use the alternative dispute resolution options provided by law by submitting a written application to the service seller for out-of-court dispute resolution, indicating:

  1. First name, last name, contact information;
  2. Date of application submission;
  3. Nature of the dispute, claims, and their justification.

Information about out-of-court dispute resolution options and out-of-court dispute resolvers:

Data Processing

By entering the necessary information and placing an order, the Buyer confirms that they have read and agree that their provided data will be used so that the Seller can accept the Buyer's order and deliver services in accordance with regulatory requirements. By entering information, the Buyer agrees that notifications related to the processing of the Buyer's order will be sent to the specified email address.

The Buyer can familiarize themselves with detailed information about personal data processing in the online store section https://pasaulesture.lv/privatuma-politika